One platform. All the features. None of the complexity.

Encompass Engage

Flexible membership management for any organisation, any size.

 
Membership
Organisations
Not for profit
Organisations
Universities &
Colleges
Public
Sector
 

MEMBERS

Membership Management

A fully integrated membership management platform built to handle every aspect of member lifecycle — for organisations of any kind.

  • Streamlined membership registration and sign-up
  • Subscription management
  • Targeted member communication
  • Event management and booking
  • Designation management
  • Committee and group management
  • Member self-service portal
COMPLIANCE

CPD

Fully-featured Continued Professional Development logging and management module.

  • Automated CPD logging — coursework, exams and events
  • Manual entry for external accredited activities
  • CPD adjustments and audit management
  • Annual CPD declaration and certificate generation
  • Designation-based CPD eligibility controls
TRAINING

Accreditation

End-to-end accreditation management for internal and third-party training content.

  • Combine accredited material from multiple providers when building events
  • Publish events directly through the events management system
  • Auto-log CPD for attended events — virtual or in-person
  • Managed re-accreditation workflow for expired content
  • Designation-based CPD eligibility controls
TRAINING

Event Management

Comprehensive event management, booking and payment module.

  • Calendar or list view for viewing and booking events
  • Early bird tickets and promotional pricing
  • Member and public ticket pricing
  • Online and in-person events
  • Booking per table for dinner events
  • Automated CPD logging for accredited event
ON-THE-JOB TRAINING

Students and Apprenticeships

Full management of student and corporate apprenticeship programmes.

  • Automated graduate-to-member conversion on graduation
  • Employer apprenticeship programme management
  • Approval workflows for employers and apprentices
  • Configurable access permissions
  • Learning institute accreditation links
  • University Information System integrations
ONBOARDING

Member Registration & Sign-Up

Seamless, customisable registration to maximise enrolment.

  • Pre-registration screening for new members
  • Lead capture from name, email and password entry
  • Employer and university degree selection
  • Document verification workflows — qualifications, certificates, passports
  • Configurable discounts — student, job seeker, and more
  • Flexible membership grades — member, chartered, fellow, affiliate
  • Payments via Stripe, PayPal, Global Payments and more
SELF-SERVICE

Member Portal

Self-service member portal allowing members to manage almost all aspects of their membership.

  • Personalised news, events, videos and podcasts
  • Communication preferences
  • CPD logging
  • Renewals management and payment
  • Event, course and exam booking and payment
  • Support ticket logging and management
  • Available online or through Android or iPhone App
MEMBERSHIP TYPES

Leads, Provisional and Full Members

Manage members of all types, at every stage.

  • Conversion workflows from lead to provisional to full member
  • Configurable registration flows and pricing per member type
  • Configurable pricing models for different member types
  • Bulk membership type conversions
  • Multiple routes to membership — accredited courses, experiential learning and more
Membership software that works the way you do

Keep your members engaged

 
 
Membership
Management
 
Event
Management
 
Payments &
Accounts
 
E-commerce &
Donations
 
 
Online
Community
 
Customised
Dashboards
 
CPD &
Training
 
Membership
Website & CMS

 
MEMBER SUPPORT

Helpdesk Management

Support teams can view a member’s self-service portal exactly as the member sees it, enhancing and simplifying member support.

  • Ticket logging via member portal, website, mobile app, email or phone
  • Automated routing of support requests based on email subject
  • Automated polling of support ticket email inbox
  • Categorisation of tickets based on priority and SLA
  • Ability to restrict the visibility of data for sensitive cases
  • Performance reporting, response time vs SLA
PARTNERS

Corporate Services / Sponsorship

Engage with partners such as corporate members and employers.

  • Option for employers to cover staff membership fees
  • Employer corporate portal to manage member payments
  • Discretionary payment option for employers, e.g. events
  • Pro-forma invoice generation for member fees
  • Option for corporate funding of training (sponsorship)
  • Oversight of CPD compliance for staff
MARKETING

Communication and Marketing

Engage with members and other stakeholders through comprehensive communication and marketing tools.

  • Fully templated emails to support corporate branding
  • Automated emails, e.g. renewals, event bookings etc.
  • Localisable system messages, email and SMS content
  • Email campaigns for specific communities and groups
  • Full integration to MailChimp for marketing emails
  • Adhoc, targeted email communications through MailChimp
EDUCATION

Learning, Exams and Assessment

Manage member learning and assessment through integration to common LMS and online assessment tools.

  • Course and exam booking and payment
  • Educational resources and assessment (through Moodle)
  • Experiential learning management
  • Exam schedule management (through TestReach)
  • Reasonable accommodations, deferrals and extensions
  • Appeal of results management
  • Results and awards publication management
MANAGE YOUR CASHFLOW

Finance

Manage all the finances of the organisation through Encompass ERP.

  • Accounts receivable, payable and banking modules
  • Direct debits and continuous payment authority (CPA)
  • Purchase ordering and invoice management
  • Departmental and activity-based costing
  • Human resources module
  • HMRC Making Tax Digital approved (UK only)
STREAMLINE PROCESSES

Workflows

Fully integrated workflow management to streamline day-to-day operational tasks.

  • Full oversight of stages of applications, enrolments, etc.
  • Automated reminder emails, e.g. incomplete applications
  • Customisable and personalised KPI driven dashboards
  • Large pool of off-the-shelf KPI widgets to choose from
  • Configurable task assignment and task reminders.
MAXIMISE YOUR AUDIENCE

Accessibility

Fully accessible solution ensuring the needs of all members and stakeholder are catered for.

  • Support for corporate branding
  • Localisable for different languages
  • Built for compliance with WCAG 2.2 guidelines
  • Responsive design to suit all common browser and devices
  • Member portal available through Android or iPhone App
COMPLIANCE

Security

With a notable escalation in cybersecurity threats over recent years, security is a top priority for us. Our security architecture has been built from the ground up to provide the protection and monitoring necessary for the securing data in today’s environment.

  • User and role-based access rights
  • Assign enquiry, add or edit access to a user or role
  • Multi-factor authentication
  • Full auditing of all changes
  • Encryption of data in transit and at rest
  • ISO27001 compliant

 

MEMBERSHIP PLATFORM

Our Clients

 

Get in touch

We aim to provide leading digital solutions that bring value to our clients for complex and challenging projects.

 

Our Membership Platform
Our Membership Platform
/Products/Encompass-Engage

Membership Systems

Our Membership Platform

Our Membership Platform
Engineers Ireland
Engineers Ireland
/Our-Work/Engineers-Ireland

Membership Systems

Engineers Ireland

Engineers Ireland
Gaelic Players Association (GPA)
Gaelic Players Association (GPA)
/Our-Work/GPA
Membership Systems

Gaelic Players Association (GPA)

Gaelic Players Association (GPA)
Garda Representative Association (GRA)
Garda Representative Association (GRA)
/Our-Work/Garda-Representative-Association
Membership Systems

Garda Representative Association (GRA)

Garda Representative Association (GRA)
Chartered Institute of Logistics & Transport Ireland (CILT)
Chartered Institute of Logistics & Transport Ireland (CILT)
/Our-Work/Chartered-Institute-of-Logistics-Transport
Membership Systems

Chartered Institute of Logistics & Transport Ireland (CILT)

Chartered Institute of Logistics & Transport Ireland (CILT)
Gaisce - The President's Award
Gaisce - The President's Award
/Our-Work/Gaisce-The-Presidents-Award
Membership Systems

Gaisce - The President's Award

Gaisce - The President's Award
Joint Managerial Body Secretariat of Secondary Schools (JMB)
Joint Managerial Body Secretariat of Secondary Schools (JMB)
/Our-Work/Joint-Managerial-Body
Membership Systems

Joint Managerial Body Secretariat of Secondary Schools (JMB)

Joint Managerial Body Secretariat of Secondary Schools (JMB)

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