YOUR SUPPORT TEAM

Support

A fast-reacting support team is critical to the success of any application or online business.
DEVICES

Device & Browser Support

New mobile devices and browsers are coming on-line continuously and we strive to ensure compatibility with all new devices.

  • Windows devices inhouse
  • Apple devices inhouse
  • Range of iOS, Android and Windows Phone devices in-house
  • Less common devices tested using BrowserStack

MONITORING

Automated Monitoring

To ensure any problems are immediately identified, all our systems are continuously monitored.

  • 24/7 monitoring of all applications, servers and databases
  • 24/7 monitoring of uptime from 8 worldwide locations
  • SSL cert. expiry monitoring
  • Domain expiry monitoring
  • Nightly backups as standard

CONTACT US

Accessing Support

We provide phone and email support with direct access to the development team.

  • Phone and email support
  • Direct access to the development team for support
  • Out of hours (SLA) support queries generally handled
  • Weekend or nighttime support available for upgrades

ENHANCEMENTS

New Developments

We recognise that most systems are continually being improved and our consultants are available to advise in this process.

  • Direct access to technology consultants
  • Direct access to UX and SEO consultants
  • Experience in a wide range of market sectors


Your project managed from consultation to completion

We aim to provide leading digital solutions that bring value to our clients for complex and challenging projects.